Product/ Ordering

SHIPPING

WHEN WILL MY ORDER SHIP?

Canvas: Processing takes 2-3 Days
Custom / Personalized Canvas: Processing takes 3-5 Days
Wood Wall Decor: Processing takes 7-10 Days
Tapestry Products: Processing takes 7-10 Days
When your order ships, your tracking info is automatically sent to youvia the email you provided during checkout. If you have questions about your tracking, simply reach out to us HERE.
If your order hasn't shipped throughout the regular time frame, please reach out to us! We'll resolve any outstanding issues asap. Please see all of our Shipping Info HERE.
Contact: hello@canvasartlab.com

HOW DO I TRACK THE STATUS OF MY ORDER?

Please visit our Order Status Page to track the status and location of your order.

I RECEIVED MY TRACKING DETAILS, BUT IT DOESN'T SHOW ANY MOVEMENT! WHAT SHOULD I DO?

If it has been more than two days since your order has been shipped and movement is not reflected on the shipper's website or it has been more than 48 hours since the last tracking update, please contact us at hello@canvasartlab.com and we'll do everything we can to resolve the issue for you!

WHAT CARRIER DO YOUR ORDERS SHIP WITH?

All U.S. and International orders are shipped via USPS and DHL.

ARE THERE DUTIES FOR INTERNATIONAL ORDERS?

Depending on the country of residence, you may have to pay fees! Please ask us about your specific country so we can confirm for you!

HOW DO I ORDER A CUSTOM DESIGN OR SIZE?

You can upload a picture of your choice and get a canvas from the custom section on the website. If you require a specific design or a custom size, we can do that as well. Just drop an email at hello@canvasartlab.com and we will assist you.

ENTERING DISCOUNT / GIFT CARD CODE?

On the last page before your click "complete my purchase" there will be two boxes where you can enter your discount codes or gift card code. Once you have entered either of these codes click "Apply". Your total amount will be updated to reflect the discount.
Note - Discount coupons and gift cards cannot be used in combination with each other.

I WANT TO SELL ART WITH CANVAS FREAKS. HOW CAN I DO THAT?

Email us at hello@canvasartlab.com with simple details about who you are and what kind of art you create. Share some kind of link with us to see some of your art. Some platforms: Instagram, Facebook, Deviant Art, etc. We are always looking for new artists to collaborate with and would love it you were to reach out!
We are always looking for new artists to collaborate with and would love it you were to reach out!

WHAT IS YOUR RETURN POLICY?

You may cancel or amend your order within 24 hours of purchase. We are committed to our customers and want you to be happy. We stand by our product and offer a 100% customer satisfaction guarantee. Just return the product to us undamaged and we will refund you. Custom orders are the only products on the site that are FINAL SALE items. Return Form
*NOTE: we do not provide pre-paid shipping packages to send products back to us. You must send back unwanted product at your own expense.

DO YOU OFFER WHOLESALE PRICING?

We offer wholesale pricing! There will be a minimum quantity that must be ordered. Please email info@CanvasFreaks.com for more information.

DO YOU OFFER DROPSHIPPING?

We do! Please contact us at hello@canvasartlab.com for details! We work directly with drop shippers and provide the best prices and quality in the market!

WHO DO I CONTACT FOR PRESS INQUIRIES?

For all press inquiries, email hello@canvasartlab.com and your email will be forwarded to the right person!

WHAT METHODS OF PAYMENT DO YOU ACCEPT?

We accept all major credit cards through our merchant service provider PAYPAL.

NEED ADDITIONAL HELP? YOU CAN CONTACT US HERE.

hello@canvasartlab.com